Empathy Is Our Best Policy

Since its founding in 1907, Amica’s focus has been on delivering world-class service and insurance protection to its customers.

We do that through empathy – the act of putting ourselves in the customers’ shoes to meet them where they are. It’s what elevates a relationship that’s often transactional to one that’s meaningful.

Thank you for trusting us to protect the most important parts of your life.

Our Quality Service

From Amica's very beginnings, quality service was considered a key component in the company's success. A century later this same belief in quality service reverberates in every action performed by Amica employees. In fact, service has become even more important in today's anonymous, fast-paced world, where decisions can be made with the click of a mouse.

Whether you have a coverage question or a claim, you'll always get friendly and efficient help from Amica's knowledgeable customer service representatives. Today, we combine cutting-edge technologies with personal service to create insurance plans to fit your individual needs and provide the information you need to make decisions.

Direct Contact

Amica does not use agents to sell its insurance products. Whether you contact Amica by telephone, email or U.S. mail, you’ll have direct contact with an Amica representative. You'll always get a timely response, and we'll keep you informed regarding your application, policy change, claim or other transaction. Our service team works directly with you – no middle agent – so you'll never have to wait to speak to one particular person.

Billing Flexibility

Our payment plans were created with one key word in mind: choice. We offer several options and payment methods to make bill-paying as easy as possible for you. And, as an Amica policyholder, you can check your account online to keep track of your payments at any time.