Payment FAQs

You have the option of receiving a check or digital payment. Digital payments are sent by email and include options such as direct deposit, PayPal and Venmo. You can set your payment preference by contacting your claim handler.

Amica has partnered with One Inc to offer you convenient and secure digital payment options. You’ll receive an email from amica@oneinc.com that includes a link to One Inc’s secure portal. Please have your claim number ready to access this portal. Once in the portal, you’ll be asked to verify yourself by phone and will then be able to select where you’d like the payment to be deposited. Once complete, you’ll receive a confirmation email.

If there are two policyholders on your policy, the first policyholder will be asked to indicate whether they’ll select the payment method or allow the second policyholder to make the selection. After the first policyholder approves, the second policyholder will receive an email to approve the payment and select the payment method if not previously selected. The second policyholder is not able to change the payment method if selected by the first policyholder, but both policyholders will receive a confirmation email.

If the digital payment is not accepted within seven business days, it is mailed as a check.

Once we receive the necessary information and documentation, the claim payment will generally be made within two business days. Supporting documents will be sent with the issued payment.

If you choose a repair shop listed within our Auto Repair Assistance Program (RAP), we can pay the shop directly for repairs (less your deductible) to help streamline the repair process for you. We may also issue direct payment for contractors within our Home Repair Assistance Program (RAP).

Checks will be issued for all payments that include a lienholder or lender. A lender is sometimes referred to as mortgagee.